To make it easier for families to support their loved ones receiving medical care by providing a homelike, comforting place to stay.
Our Mission
Our Vision
All guests will experience exceptional accommodations, care, and community.
All guests will experience exceptional accommodations, care, and community.
What We Do
Both locations are open 365 days a year, 24 hours a day, providing guests with sleeping rooms (with private baths), kitchen and laundry facilities, family gathering spaces, children’s play areas, relaxing patio and garden, and on-site or nearby parking. The Houses are ADA-compliant with barrier-free access. We serve over 1,300 guests annually. 70% hail from southwest Michigan, but guests have come from all 50 states and many foreign countries.
Our Values
All guests experience a welcoming environment where they feel a sense of belonging during their stay. Positive energy and a guest-centric focus in all our actions and behaviors.
Hospitality
Genuine concern and understanding about the needs of others, especially with those who share a different perspective. Bringing humanity to our work by listening and learning.
Compassion
Helping each other towards our mission success. Teaming with a positive spirit to increase innovation, service quality, communication, and positive outcomes to our guests.
Collaboration
Adherence to the characteristics of honesty, selflessness, moral courage, commitment, and accountability. Doing what is right and delivering what we promise.
Integrity
Recognizing and upholding the value of others through our words and actions at all times. Trusting others and building their trust in you.
Respect
Our Story
The Hospital Hospitality House of Southwest Michigan opened its South Street doors in 1985 as a vision of the Junior League of Kalamazoo in partnership with Borgess and Bronson hospitals. The original South Street House was replaced by two newly constructed, convenient, and accessible facilities—Hospital Hospitality House-Henson Avenue (near Ascension Borgess Hospital) and Hospital Hospitality House-Burdick Street (near Bronson Methodist Hospital).
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Every day patients come to Kalamazoo for emergency medical care, critical medical care, and scheduled procedures. The last thing family members should worry about is finding a place to stay. The House meets this need by providing accommodations to caregivers and patients receiving extended outpatient care at no charge (guests are asked to consider a donation). With a lesser financial burden, families can focus on the patient’s care.
Research has demonstrated that family engagement provides for:
Better care
Safer care
Better outcomes
Better aftercareFamily support promotes healing and provides greater peace of mind for the patient and family.
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Hospital Hospitality House is an independent non-profit organization governed by a volunteer board of directors. We are funded entirely by generous cash and in-kind donations from the community, including civic groups, businesses, corporations, foundations, churches, hospitals, and individuals, including grateful guests.
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We hold ourselves accountable for the trust our donors and hospital partners put in us. We document our progress annually.