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The Hospital Hospitality House of Southwest Michigan opened its South Street doors in 1985 as a vision of the Junior League of Kalamazoo in partnership with Borgess and Bronson hospitals. The original South Street House was replaced by two newly-constructed, convenient and accessible facilities—Hospital Hospitality House-Henson Avenue (near Ascension Borgess Hospital) and Hospital Hospitality House-Burdick Street (near Bronson Methodist Hospital). We are a proud member of the Healthcare Hospitality Network.
We make it easier for families to support their loved one receiving medical care by providing a homelike, comforting place to stay.
Both locations are open 365 days a year, 24 hours a day, providing guests with sleeping rooms (with private bath), kitchen and laundry facilities, family gathering spaces, children’s play areas, relaxing patio and garden, and on-site or nearby parking. The Houses are ADA compliant with barrier-free access. We serve over 1,300 guests annually. 70% hail from southwest Michigan, but guests have come from all 50 states and many foreign countries.
Every day patients come to Kalamazoo for emergency medical care, critical medical care and scheduled procedures. The last thing family members should need to worry about is finding a place to stay. The House meets this need by providing accommodations to caregivers, and to patients receiving extended outpatient care, at no charge (guests are asked to consider a donation). With a lesser financial burden, families can focus on the patient’s care.
Research has demonstrated that family engagement provides for:
We know that family support promotes healing and provides greater peace of mind for the patient and family.
Hospital Hospitality House is an independent non-profit organization—not owned by the hospitals. We are funded solely by generous cash and in-kind donations from our community (civic groups, businesses, corporations, foundations, grants, churches), the hospitals, and individuals, including grateful guests.
We hold ourselves accountable for the trust our donors and hospital partners put in us. We document our progress annually.
The Hospital Hospitality House is staffed 24 hours a day, seven days a week. There is always someone at the House to answer questions and meet the needs of our guests.
Executive Director
Office Manager
Hospitality Manager
Guest Support Staff
Guest Support Staff
Guest Support Staff
Guest Support Staff
Guest Support Staff
The board of directors is the governing body comprised of a diverse group of individuals from southwest Michigan who have a sincere interest in carrying out the mission of the Hospital Hospitality House. Individuals who sit on the board typically commit to a three-year term, are responsible for steering the organization towards a sustainable future by adopting sound, ethical, and legal governance and financial management policies, as well as making sure the nonprofit has adequate resources to advance its mission.
Chair
Program Manger
IGNYTE Design
Vice Chair
Senior Talent Advisor
Kellogg Company
Treasurer
Committee Chair
Yeo & Yeo
Secretary
Committee Chair
Battle Creek Area Chamber of Commerce
Committee Chair
Ascension Borgess Hospital
Director at Large
The Christman Company
Director at Large
Employment Attorney (Retired)
Director at Large
Director at Large
Greenleaf Hospitality Group
Director at Large
Ascension Borgess Hospital
Director at Large
Bronson Methodist Hospital
Director at Large
KVCC
Director at Large
Attorney
Ascension Borgess Hospital
1521 Gull Rd.
Kalamazoo, MI 49048
(269) 226-7000
Bronson Methodist Hospital
601 John St.
Kalamazoo, MI 49007
(269) 341-7654
West Michigan Cancer Center
200 N. Park St.
Kalamazoo, MI 49007
(269) 382-2500
