About Us

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A home away from home for families facing medical challenges.

When someone you love is in the hospital, the last thing you should worry about is where you’ll sleep at night. We offer a place of comfort, care, and connection, so families can focus on what matters most: healing.

A white building with large windows, red bows on the columns, and a red heart decoration above the entrance, photographed on a clear day.
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Our Story

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A foundation built with collaboration at the heart.

Hospital Hospitality House opened its South Street doors in 1985, born from the vision of the Junior League of Kalamazoo in partnership with Borgess and Bronson hospitals.

What began as a single home has grown into two warm, fully equipped houses:

  • Henson Avenue House, near Beacon Kalamazoo
  • Burdick Street House, near Bronson Methodist Hospital


Both facilities were designed to be comfortable, convenient, and accessible, carrying forward the original vision: to offer hospitality and compassion to every guest who walks through our doors.

Our Mission

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To make it easier for families to support their loved ones receiving medical care by providing a homelike, comforting place to stay.

Our Vision

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All guests will experience exceptional accommodations, care, and community.

Our Values

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Hospitality
All guests experience a welcoming environment where they feel a sense of belonging during their stay. Positive energy and a guest-centric focus in all our actions and behaviors.
Compassion
Genuine concern and understanding about the needs of others, especially with people who share a different perspective. Bringing humanity to our work by listening and learning rather than judging.
Collaboration
Helping each other towards mission success. Teaming with a positive spirit to increase innovation, service quality, communication, and positive outcomes.
Integrity
Adherence to the characteristics of honesty, selflessness, moral courage, commitment, and accountability. Doing what is right and delivering what we promise.
Respect
Recognizing and upholding the value of others through our words and actions at all times. Trusting others and building their trust in you.
A woman sits on a colorful bed holding a baby while a young boy in a striped shirt smiles and crawls toward them in a brightly lit bedroom.

Our Impact

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Keeping families close when it matters most.

When families can stay close to their loved ones during treatment, everyone benefits. Research shows that family involvement supports better care, safety, outcomes, and peace of mind.

At Hospital Hospitality House, we believe that financial strain should never stand in the way of family support. Guests are never charged for their stay—though voluntary donations help sustain our mission.

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Hearts for the House

Cristina Suárez-Ross

(she/her/ella)

Cristina received her BA in Human Services from Eckerd College. She has an extensive background in serving vulnerable populations as a practitioner and leader. Previous positions include director of a homeless youth program, supervisor at a residential campus for behaviorally challenged adolescents, education specialist for at-risk children and their families, and advocate for rape victims. Cristina is a first-generation Argentine American, grew up in Kalamazoo, and is fluent in Spanish.  Outside of work, she enjoys hiking, reading, art, and spending time with her son.