The Hospital Hospitality House of Southwest Michigan opened its South Street doors in 1985 as a vision of the Junior League of Kalamazoo in partnership with Borgess and Bronson hospitals. Recently the original South Street House was replaced by two new convenient and accessible facilities — Hospital Hospitality House-Henson Avenue (near Ascension Borgess Hospital) and Hospital Hospitality House-Burdick Street (near Bronson Methodist Hospital). We are a proud member of the Healthcare Hospitality Network.

What We Do

We make it easier for families to support their loved one receiving medical care by providing a homelike, comforting place to stay. 

Both locations are open 365 days a year, 24 hours a day, providing guests with sleeping rooms (with private bath), kitchen and laundry facilities, family gathering spaces, children’s play areas, relaxing patio and garden, and on-site or nearby parking. The Houses are ADA compliant with barrier-free access. We serve over 1,300 guests annually. 70% hail from southwest Michigan, but guests have come from all 50 states and many foreign countries.

Why We Exist

Every day patients come to Kalamazoo for emergency medical care, critical medical care and scheduled procedures. The last thing family members should need to worry about is finding a place to stay. The House meets this need by providing accommodations to caregivers, and to patients receiving extended outpatient care, at no charge (guests are asked to consider a donation). With a lesser financial burden, families can focus on the patient’s care.

Research has demonstrated that family engagement provides for:

  • Better care
  • Safer care
  • Better outcomes
  • Better aftercare

We know that family support promotes healing and provides greater peace of mind for the patient and family.

How We Do It

Hospital Hospitality House is an independent non-profit organization—not owned by the hospitals. We are funded solely by generous cash and in-kind donations from our community (civic groups, businesses, corporations, foundations, grants, churches), the hospitals, and individuals, including grateful guests.

Year in Review

We hold ourselves accountable for the trust our donors and hospital partners put in us. We document our progress annually.

Our Staff

The Hospital Hospitality House is staffed 24 hours a day, seven days a week. There is always someone at the House to answer questions and meet the needs of our guests. 

Judy
Markusse Paget

Executive Director

Andrew
Bryant

Administrative Assistant and Operations Coodinator

Michelle
Rasmussen

Operations Coordinator

Sherry
Kuzma

Resident Manager

Emily
Dood

Office Aide

Aubree
Hayes

House Aide

Bradford
Wyatt Hill

House Aide

Jeannette
Kritzberg

House Aide

Justine
McKenna

House Aide

Julie
Schnooberger

House Aide

Our Board

The board of directors is the governing body comprised of a diverse group of individuals from southwest Michigan who have a sincere interest in carrying out the mission of the Hospital Hospitality House. Individuals who sit on the board typically commit to a three-year term, are responsible for steering the organization towards a sustainable future by adopting sound, ethical, and legal governance and financial management policies, as well as making sure the nonprofit has adequate resources to advance its mission.

Marla
Atkinson

Board President
Bronson Methodist Hospital

Brian
Crissman

Vice President/
President Elect
The Christman Company

Carol
Patridge

Treasurer
Yeo & Yeo

Donna
Moyer

Secretary
Bronson Children's Hospital

Katie
Gilbert

Committee Chair
Community Volunteer

Erin
Majka

Committee Chair
Chalgian & Tripp

Lynley
Bell

Member at Large
Ascension Health Borgess

Karol
Clason

Member at Large
Bronson Healthcare

Tom
Comes

Member at Large
C Marketing LLC

T. Marc
Garlock

Member at Large
Bronson Healthcare

Cynda
Greenman

Member at Large
Community Member

Heather
Hilgart

Member at Large
Avenue Leadership Consulting

Allan
Hoffman

Member at Large
First National Bank of Michigan

Gwen
Reidenbach

Member at Large
Bronson Methodist Hospital

Lucinda
Stinson

Member at Large
Lending Hands of Michigan, Inc.

Nicholas
White

Member at Large
Ascension Health Borgess

Brad
Whittle

Member at Large
Blue Cross/Blue Shield

Our Partners

Ascension Borgess Hospital
1521 Gull Rd.
Kalamazoo, MI 49048
(269) 226-7000

Bronson Methodist Hospital
601 John St.
Kalamazoo, MI 49007
(269) 341-7654

West Michigan Cancer Center
200 N. Park St.
Kalamazoo, MI 49007
(269) 382-2500